They say everything's negotiable, but most people figure the line is drawn at
medical care - after all, you don't usually haggle with your doctor to get a
lower price for a hangnail removal.
But then, why not? If healthcare has become a mercenary marketplace where the
bottom line drives what care we get, why shouldn't consumers get into the act?
You might be surprised how many doctors - and especially hospitals - are willing
to negotiate a big bill into a smaller one.
"There's a lot of negotiation that can be done," says Dr. Vincent Riccardi,
who runs a patient advocacy organization called American Medical Consumers. "It
happens all the time."
Individual patients may not think they have much leverage with a big hospital
or medical practice. But consider that both are businesses that regularly haggle
with health plans over prices, and routinely give discounts of 10 percent to 30
percent and more to their large customers. There's no reason why you should pay
the sticker price for a gallbladder removal if you don't have to.
Plenty of consumers could find themselves suddenly facing a staggering medical
bill without help from insurance. To begin with, there are the 43 million
Americans without health coverage at all. But even people with insurance can end
up owing thousands for a major illness or operation. Think about it - a 20
percent copay for hospital care mounts up quickly. Even if you belong to an HMO,
you might decide to seek out a specialist who isn't on the approved list of
doctors, and pay the bill yourself.
Instead of meekly handing over what the bill says you owe, consider asking for
the same kind of discount that the health plans get. It's mostly a matter of
finding the right person to talk to. In a doctor's office, bypass the
receptionist and go directly to an office manager.
"Doctors aren't in the business of haggling over bills, but they care about
your health and are usually willing to work with you," says Kevin Flynn, who
runs a Philadelphia-based patient advocacy service called Healthcare Advocates.
"They want to help you."
Hospitals may seem like imposing bureaucracies, but most of them spend a lot
of time and money tracking down patients who simply can't pay a huge bill and
have budgeted ahead of time for "bad debt" that can't be collected. They'd
rather negotiate a deal to get paid part of the total, or work out something in
advance. Contact the business manager's office at the hospital. And don't give
up at the first "no."
"You'll always run across, 'no, no, no,' but if you're persistent and talk to
the right people they'll work with you," Flynn says.
Hospital bills are so confusing and often riddled with errors, that many
hospital billing departments will give you an automatic 10 percent off if you
simply agree not to have the bill audited, or checked for errors, Riccardi
advises. That kind of thing is done with insurance companies all the time.
If you're planning an elective surgery, call around to area hospitals in
advance and ask about per-diem rates, meaning what they charge to stay in the
hospital each day. Let them know that you're aware that nobody but uninsured
individuals pays full charges in a hospital, and ask for a discount.
A few hospitals have started offering creative financing options. For
instance, Franklin Memorial Hospital in Farmington, Maine, allows patients to
work off their debt in the hospital, answering phones, mopping floors or
clipping hedges. "We've had over 200 hospitals from across the nation call to
ask about our program, and many of them told me they've either implemented the
program or are going to," says Franklin spokesman Pete Tucker. If you're facing
an unmanageable bill, it's worth asking about.
If you're not comfortable doing the negotiations on your own, get some help
from an advocate such as Riccardi or Flynn. Another option is finding a local
case manager who is versed in both medicine and insurance (see Patients' Rights
column on this topic). They'll know the medical billing lingo, and may even be
able to locate benefits a patient doesn't know about (one that's commonly
overlooked is veterans medical benefits).
Another option for finding discounted health care is to purchase one of the
many new medical discount cards. Companies that offer them charge a monthly fee
and promise discounts of anywhere from 20 to 60 percent on doctor's fees,
eyeglasses, dental work and prescriptions.
This new business model isn't without controversy - insurance regulators in
several states contend that they are actually offering a form of health
insurance without bothering to get a license or set up consumer safeguards such
as a pool of money to back up the plan. In fact, California and Washington have
outlawed such plans within their borders.
But it's possible one of these plans could help you, if you're careful in
choosing one whose discounts you can confirm by calling around to the medical
services you might actually use in your community.
Flynn suggests another way to safeguard your pocketbook with a medical
discount card. Have your doctor agree in writing that the card vendor is
responsible for your bill, not you. That way, if the card operators fail to pay
the doctor bill a year down the line, the bill collectors won't be coming after
you.
That's the downside of the healthcare consumer revolution - the increasing
burden on individuals to look out for themselves in a dog-eat-dog marketplace.
At the same time, this new role gives consumers a chance to use their newfound
clout when it comes time to pay the bill.
"More and more, healthcare is becoming a marketplace run by consumers," says
advocate Flynn. "Hospitals and insurance companies and doctors are all realizing
this and are trying to meet their customers' demands."